If you have a red-x just click here to Activate your Peek. It only takes a few minutes to complete and you’ll be good to go. Of course, you can always call us at 1-877-677-7335. We’re happy to help.
Peek User Support
Just about every question we get asked is here, with the answer (of course).
You can can also try help from fellow Peeksters at the Peek Discussion Boards. No question is off limits!
Of course, you can always email us at feedback@getpeek.com or call at 1-877-677-PEEK (7335) between the hours of 9 AM to 7 PM ET, Monday-Friday. We're more than happy to help you out!
Questions
My Peek won’t turn on. What should I do?
If your Peek no longer turns on, don’t panic! Follow these simple steps and your Peek should be back up and running in no time.
1. First open the rear battery door and check that the battery is correctly and firmly in place and not at all loose.
2. Next check that your battery is well charged. Plug in your AC charger and give it a few minutes of juice just to be sure.
3. If you still don’t see the battery charging animation appear, try removing and replacing your battery while your Peek is still plugged into the AC charger. Don’t worry – this is 100% safe. Give it a few more minutes to acquire some charge.
4. Next try pressing and holding the power button for 5 seconds.
If you’ve tried these options without any luck, please give us a call at 1-877-677-PEEK (7335) and we’ll be happy to help you troubleshoot.
How can I buy replacement parts for my Peek?
You may purchase replacement parts like batteries and chargers through resellers such as CDW: http://www.cdw.com/shop/search/results.aspx?key=peek&searchscope=All&sr=1&Find+it.x=0&Find+it.y=0. You can even buy car chargers and Peek cases. Check it out!
My device hasn’t received anything in a long time! It looks like there’s reception. What’s wrong?
Your Peek may have lost its connection with our servers. To cure this, please do the following steps:
1. Take the battery out of your Peek, wait 5 seconds… put it back in, turn it on and see what happens.
2. If you’re still not receiving, make sure that you haven’t recently changed the password of your email account. If so, you’ll need to update your password on your Peek too. Just go to Peek Manager > Email accounts > Edit account. Re-enter your password and Save.
3. If neither solution above works, give us a call at 877-677-PEEK (7335) and one of our Tech Support specialists will be able to help you out.
My device isn’t receiving OR sending emails.
First things first…turn your Peek off/on, in most cases you’ll start getting emails again. If you have to do this a lot, call/email Care.
2. If that doesn’t fix it, compose yourself a new email from the account you cannot receive on. Send it to that account as well.
2a. Check your sent folder, if the message is in Italics…it has not left your Peek. Try turning your Peek off/on.
2b. If the message is in Bold, check your computers Inbox and see if the message is there.
2c. If the message is there, wait 4-5 minutes…and it should come to your Peek, if it doesn’t or doesn’t even show up there…call/email Care!
How can I wipe ALL personal data from my Peek?
To remove all personal information from your Peek you can perform a device reset, which returns your Peek to its out-of-the-box state. Follow these steps to reset:
1. Access the ‘Peek Manager’ menu item and select ‘Device Info.’
2. Select ‘Reset Peek’ from the options listed, and follow the prompts given.
When I try to register, I get an error “Invalid Username/Password Combination.”
At Peek Care, we call this problem IUPC. Please try the following troubleshooting steps:
1. Try it again, we all don’t type perfectly sometimes.
2. Try it again, 3rd times the charm!
3. Login to whatever website you normally go to check your email, and try there.
3a. If you were able to login, call/email Care.
3b. If you couldn’t login, I think we both know what the problem is.
My Gmail on my Peek is having problems!
Anytime you have a problem with Gmail, whether you cannot send/receive, or you get IUPC…login to Gmail > Mail Settings > enable POP3 access for all mail, and enable IMAP. Also, make sure that you have Gmail leaving a copy of the message on the server.
My Hotmail/MSN/Live on my Peek is having problems!
Anytime you have a problem with Hotmail, whether you cannot send/receive, or you get IUPC…login to Hotmail/MSN/Live and sign out if you’re already in. Once signed out, sign back in and look for any messages about Hotmail “improvements”. If you do, check the box to “Do not display this again” and continue. Once at your Inbox, look for Mail Options > Reading Pane Settings. Turn that off, and give the Peek another whirl.
My Yahoo or AOL on my Peek is having problems!
Hmm we can’t think of any easy self-troubleshooting steps… Please give us a call at Care!
My special generic pop3 account on my Peek is having problems!
Just call/email care…sometimes we need to modify server settings to make things work properly. After trying the above stuff of course! 
