Peek User Support

If you are experiencing little to no signal bars on your Peek, it may be a coverage issue.  To check your coverage, click on the Data Coverage Tab and enter your address here. 3G and EDGE/GPRS purple areas indicate good coverage. Otherwise, Peek may not work in your area.

You can now get a Peek Pronto with lifetime service for only $299, exclusively at Amazon!

Existing Peeksters can get a Lifetime upgrade for $249, with a prorated refund on their current plan. Just call Customer Care at 1-877-677-PEEK to get the upgrade.

Please note:  The service travels with the device only. However, service will still transfer if that device is 1) software-upgraded or 2) exchanged under the 1-Year Warranty. So you can transfer devices among people, but you can’t transfer the lifetime service to a new device.

As part of our Referrals Program: for every family member, friend, co-worker or acquaintance you refer to Peek, you will get 2 months of free service when they active their Peek (the new Peekster will get a free month, too)! Just email friends@getpeek.com both your names and email addresses and you should see free months applied to your account within 3-4 weeks. Get 6 friends to buy a Peek and you’ve got a whole year of free service!

If you want to give your Peek to someone else, please see information about our Transfer Program.

Peek provides you with the most straightforward mobile email experience around, all for as low as $14.99/month. No hidden fees, no gimmicks. Month-to-month service is $19.95 but if you’re looking for additional ways to save, sign up for the quarterly plan which costs just $16.67/month or even better the yearly plan which is $14.99/month. Just email or call Care and they’ll get you set up.

Yes! We have quarterly, yearly, and lifetime plans—perfect for gifts as well as savings for yourself. With these plans, you will only be billed every three months or every year, or never again—and save money while you’re at it. Just give us a call at 877-677-PEEK (7335) to change plans.

-1 Month: $19.95

-3 Months: $49.95 ($16.67/month, $10 savings)

-12 Months: $179.95 ($15.00/month, $60 savings)

-Lifetime: $249.95

Setting up your Peek account for monthly service is easy. You can do it in any of the following ways:

1. Online at www.getpeek.com. Select ‘My Account’ and login with your registered email address and PIN. If it’s your first time logging in, you’ll be able to register your credit card right away. If you’ve logged in previously, just click the ‘Manage Credit Card’ link under ‘My Account.’

2. With our dedicated Peek Customer Care team. Give us a call at 877-677-PEEK and we’ll be happy to get you registered.

3. On your Peek device itself! Access the ‘Peek Manager’ menu item and select ‘Peek Registration.’ Enter your Credit Card info in the fields provided and select ‘Submit.’ We’ll securely validate all account information wirelessly while you stay on the go.

We accept Visa, MasterCard, American Express and Discover Card.

Since your Peek monthly service fee is charged to your credit card on-file, you’ll never have to worry about bills, late fees or penalties. Just make sure your credit card has enough funds and has not passed its expiration date!

Another option is to get the Lifetime Plan and never have to worry about paying again! We offer the Lifetime Peek Pronto on Amazon.com for $299, and existing Peeksters can get a Lifetime upgrade for $249, with a prorated refund on their current plan. Just call Customer Care at 1-877-677-PEEK to get the upgrade.

Currently, we do not offer coverage internationally. However, we do offer international roaming in select countries at $59.95/month. To see if your country is covered, just select a country and click View Map here.

Interested? Call 1-877-677-7335 to switch plans.

Oh, and we hear you, Oh Canada! We’d love to offer Peek to our northern neighbors soon… if any one of you would rather see Peek offered first in another country, please feel free to submit your vote to feedback@getpeek.com!

Peek simply connects you with email and texting– you’ll never get confused by extra, useless or subpar functions! If you’re looking for a truly multi-function gadget, then perhaps you’d like to contact our friends at Blackberry or Apple.

Peek service runs on a prominent US nationwide network service, so most rural areas in the United States should be covered! If you’d like to double-check, give us a call at 1-877-677-PEEK (7335) and we’ll be happy to let you know.

Peek Pronto delivers emails really fast.

There are two parts to this.

The first part is how fast the mail gets from the Peek servers to your Peek. Peek Pronto is continuously linked to the Peek servers, so as soon as a mail comes into our server, it gets delivered right away. In our tests this is about 10 seconds from the time it hits our server to the time it shows up on your inbox. In our tests, this is often faster than it appears in a webmail inbox like Gmail or Hotmail. Peek Pronto is nearly instant; Peek Classic is a few minutes.

The second part is how fast mails get to our server. This varies by the mail provider and how they integrate with us. Right now, Gmail is pretty much instant (same if you have a domain hosted by Google). Live.com and Hotmail are instant for some of our users and this will be true for all users by end of June, 2009. Yahoo and AOL are two more big mail providers where our servers check every few minutes. Both are moving to real time interfaces and we will update this FAQ when we get there.

POP and IMAP servers get checked every several minutes only.

The reason we do not hit every server real time is that many administrators block mail checks that happen more than every few minutes.

Recommendation: for fastest email delivery on a Peek, use Gmail.