Peek User Support

Choose from the categories to the right to learn all about Peek!

If you can't seem to find the answer to your question, don't forget to check out the Peek Discussion Boards. No question is off limits!

Of course, you can always email us at feedback@nullgetpeek.com or give us a call at 1-877-677-PEEK (7335) between the hours of 9 AM to 9 PM EST, Monday-Friday. We're more than happy to help you out!

Upgrading

Q:
How do I know if I’m buying a Peek with the latest software version?
A:

If you want to buy a Peek with the latest software, your best bet is to buy it off of our website, getpeek.com, or off Amazon.com under Peek Pronto. If you’re buying from other places like Target or Costco, then you may get a Classic with older software—no way to tell until you get it!

Q:
Can I upgrade to Peek Pronto?
A:

Any Peekster who currently does not have Peek Pronto is eligible to upgrade!  Upgrades will be available starting April 13, 2009.  The cost to upgrade and how to upgrade depend on what software version you have.  To find out your software version, just go to Peek Manager > Device Info > SW Version.

Q:
I have software version 1.04, 1.06, 1.07, 1.08 or 1.09 Classic—how do I upgrade?
A:

Anyone with software version 1.04 to 1.08 is eligible to upgrade to Peek Pronto for free! There are 3 ways to upgrade:

1. Send in your Peek (device only) to:
Peek Inc., c/o Pronto Upgrade
369 Lexington Ave, Floor 4,
New York, NY 10017.

The Peek Geeks will upgrade your Peek and send it back to you via USPS Priority Mail within 5-7 days.

2. Find a friendly Peekster near you who is willing to upgrade your Peek.  Post on our Peekster community boards , to see if there’s a Peekster nearby. If, and only if, you are very comfortable with computers and consider yourself a techie, order an upgrade cable and get the upgrade software here. The upgrade tool only works on PCs at this time (sorry Mac/Linux users). If you are having trouble with the updater, check out this Peek board topic with some great tips to help get you started.

3. If you’re on 1.09 Classic, upgrading to Peek Pronto costs $40. You can purchase the upgrade at the Peek Boutique.  You’ll need to enter your IMEI at checkout, but you will not need to send in your Peek or reload any software.

Q:
Who pays for shipping (inbound and outbound)?
A:

You pay to ship your Peek to our offices and we’ll pay for shipping back to you. We’ll use USPS Priority Mail to ship your Peek back. We recommend shipping just your Peek (no charger or packaging) in a small padded envelope or a standard FedEx or USPS envelope. If you send via Priority Mail it should cost less than $5.

Q:
Will I get reimbursed for service for the time that I’m Peek-less? It’s already enough that I might suffer from separation anxiety!
A:

Sorry—we won’t be able to give you service credit back for the time that you send it in. However, you will get one free month of service (a $20 value!) just for sending it in for an upgrade. Believe us, the upgrade is totally worth it! And as they say, distance makes the heart grow fonder ;)

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