| We have released a new upgrader tool and written up some notes for how to stay current. The details are here. |
Everyone is eligible to update to the latest Peek software.
The latest version is Peek Pronto Final (software version 1.10.00, released July 18, 2010). If you bought a Peek Pronto in a store during 2009, you probably have 1.09.18 or 1.09.15 — so it’s time to upgrade.
How is Peek Pronto Final better? It’s more stable and reliable, it’s faster even when you get tons of mail, it has a better screen lock feature, and it’s got nicer support for texting.
There are 3 ways to upgrade:
1. Find a friendly Peekster near you who is willing to upgrade your Peek. Post on our Peekster community boards , to see if there’s a Peekster nearby.
2. If you are comfortable with computers and consider yourself a techie — or if you know someone willing to help you out for 30 minutes, order an upgrade cable from CDW or Newegg (better rates on shipping) and get the upgrade software for Peek version 1.10.00.
You plug the cable in and run the upgrade software. If you have trouble, try unplugging the cables and starting over. Or just try running the software again. Windows is a little funny in its support for the upgrade cable, but a few retries work.
If you are really getting nowhere, you could try a different computer. Or you can try installing the cable’s drivers directly; here are the versions for recent Windows operating systems: Windows XP,Windows Vista, or Windows 7.
The upgrade tool only works on Windows PCs at this time (sorry Mac/Linux users). If you are having trouble with the updater, check out this Peek board topic with some great tips to help get you started.
Since this is a process that takes about 30 minutes, and since our care reps on the phone are not PC experts, we can’t talk you through this on the care hotline. We can however get you help on the boards or via email. Thousands of people have done it an succeeded — so the boards probably include your situation and its solution already.
Archived, here is the upgrade software for Peek version 1.09.20 (in case you want to roll back). Note about the installer wizard for 1.09.20: there is a typo in one of the screens that says .18 – it’s only a typo. You are installing .20.
3. Only for folks who have a Peek Classic, which is software version “1.09 Classic”, upgrading to Peek Pronto costs $40. You can still upgrade the software per the above steps, but you’ll continue to be using it Classic mode (no texting, slower mail delivery, but you get the software improvements).
You can purchase the upgrade by calling us at 1-877-677-7335. You’ll need your IMEI, but you will not need to send in your Peek or reload any software simply to go from 1.09 Classic to 1.09 Pronto.
In the past, our busy bee Peeksters here at headquarters have upgraded Peeks for customers by hand. We have had folks mail them into New York or San Francisco, and upgraded them. Then mailed them back. We are not doing this right now — we highly encourage you to do option 2 above. It’s kind of tricky — like setting up a new printer — but you don’t have to be without your Peek and no pesky mail problems. (April 2010)