Peek User Support

Choose from the categories to the right to learn all about Peek!

If you can't seem to find the answer to your question, don't forget to check out the Peek Discussion Boards. No question is off limits!

Of course, you can always email us at feedback@nullgetpeek.com or give us a call at 1-877-677-PEEK (7335) between the hours of 9 AM to 9 PM EST, Monday-Friday. We're more than happy to help you out!

Terms of Service

Q:
What is the Peek for Life deal? Can existing Peeksters upgrade to Lifetime service?
A:

You can now get a Peek Pronto with lifetime service for only $299, exclusively at Amazon!

Existing Peeksters can get a Lifetime upgrade for $249, with a prorated refund on their current plan. Just call Customer Care at 1-877-677-PEEK to get the upgrade.

Please note:  The service travels with the device only. However, service will still transfer if that device is 1) software-upgraded or 2) exchanged under the 1-Year Warranty. So you can transfer devices among people, but you can’t transfer the lifetime service to a new device.

Q:
Wait! Is there really no contract? What’s the catch?
A:

Yep. Is it really hard to believe? No contract, no catch, no bill from Peek. We just believe in making things easy for Peeksters. If our service is no longer a good fit for you, then you should feel free to stop service—believe us, we on the Peek Team have all been ‘caught’ by two-year contracts so we thought it’d be cool to avoid that mess.

Q:
How does the billing work?
A:

Once you register your credit card, we’ll just keep charging for the monthly/quarterly/annual service fee—no need to do anything! Of course, with Lifetime Service, there will be no further charges after the one-time payment. If you should decide to cancel, just call us and we’ll deactivate it right away.

Q:
Are there any other billing options besides the standard monthly plan?
A:

Yes! We have quarterly, yearly, and lifetime plans—perfect for gifts as well as savings for yourself. With these plans, you will only be billed every three months or every year, or never again—and save money while you’re at it. Just give us a call at 877-677-PEEK (7335) to change plans.

-1 Month: $19.95

-3 Months: $49.95 ($16.67/month, $10 savings)

-12 Months: $179.95 ($15.00/month, $60 savings)

-Lifetime: $249.95

Q:
When does billing start?
A:

If you buy service prior to activating on your Peek, we will charge for that plan. But, depending on your plan, the recurring billing cycle doesn’t start until one, three or twelve months after your email is actually activated on your Peek.

Q:
What are the different credit cards accepted for payment?
A:

We accept Visa, MasterCard, American Express and Discover Card.

Q:
How do I cancel Peek service?
A:

You may cancel your subscription to Peek at any time, and cancellation will be effective immediately. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH SUBSCRIPTION PERIODS. If you have purchased a multi-month plan (e.g. quarterly or annual plan) and cancel within 30 days, you will be refunded the difference of price paid and $19.95. IF YOU CANCEL A MULTI-MONTH PLAN AFTER 30 DAYS, NO REFUNDS OR CREDITS WILL BE GIVEN. To cancel, you must call Customer Care at 877-677-PEEK (7335). Sorry, we do not accept cancellations by email.

Q:
What if I’m in the US a couple months a year? Can I use Peek?
A:

Yes, definitely! Peek has no contract so merely just reactivate your device when you’re back in the States. And deactivate when you’re not. And so on…

Q:
What if I’m abroad for a couple months? Can I stop service and restart when I get back?
A:

Yes, we’d be happy to make that happen! Just call in and we’ll manually suspend your account for up to 90 days. After the 90th day, it will be automatically reactivated. You can call in to re-suspend your account for another 90 days, and so on…

Q:
What are some cool ways to use email on the go?
A:

Check out our newly launched PeekApps!

–PeekSocial

–PeekMaps

–PeekFeed

–Askpeek services

Other great services:

–Mosio: email ask@mosio.com and their community of researchers will email you back pretty fast

–SnapAsk: email ask@snapask.com for automated stuff like weather, sports scores, flight status, or Wikipedia pages

–rememberthemilk.com: creates a list of tasks, and can email the list or the individual reminders (need 1.08 to be able to add + sign needed for address)

–Ping.fm (http://ping.fm): update blogs and statuses like Twitter, Facebook, Myspace, and Linkedin.

–PageGetter (http://pagegetter.com): email text@pagegetter.com with URL in the subject or body to receive a text version of the requested page.

–PeekToys (http://peektoys.appspot.com)

If you email:
lol@peektoys.appspotmail.com – you get a lolcat!
movie@peektoys.appspotmail.com – put your zipcode in the subject line and get local theaters and movie times!
quote@peektoys.appspotmail.com – stock symbol in the subject line and get back ticker info!

–ENT services

For even more services, check out a list on our boards.

Q:
I use Peek for Business and need an invoice to bill to my company. Can I request an invoice?
A:

Since our billing is so simple, we don’t provide invoices. However, if you need something with a Peek logo and billed items, then you can log into Self Care and print the Payment History screen.

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