Peek User Support

Choose from the categories to the right to learn all about Peek!

If you can't seem to find the answer to your question, don't forget to check out the Peek Discussion Boards. No question is off limits!

Of course, you can always email us at feedback@nullgetpeek.com or give us a call at 1-877-677-PEEK (7335) between the hours of 9 AM to 9 PM EST, Monday-Friday. We're more than happy to help you out!

Account Management

How can I view and manage my Peek account information?

You can manage your basic account information – including email addresses, subscription information, and billing history – by visiting us online at www.getpeek.com and selecting ‘My Account.’ Log in using your registered email address and the four-digit PIN that was sent to you via email at activation.

How can I change my credit card information on-file with Peek?

Visit us online at www.getpeek.com to change your account settings, including credit card information. Once you’ve logged in, just click ‘Manage Credit Card’ below ‘My Account.’ You can also give us a call at 1-877-677-PEEK (7335) and we’d be happy to change it for you.

Please note that a small sum of $7.35 will be charged and immediately credited back to make sure there are adequate funds on the new credit card.

Can I transfer my Peek to a family member or friend?

Definitely – but you’ll have to get in touch with us to make it happen. Just email friends@getpeek.com with the name and email of the person you’re transferring the Peek to. Once we confirm he or she has started Peeking, you’ll receive a $20 Amazon Giftcard and your transfree will get 50% off first month’s service!

I’ve forgotten my PIN – how can I get it back?

If you’ve forgotten your PIN, we’d be happy to re-send it to you. Just visit us online at www.getpeek.com, click on ‘My Account,’ and select ‘Forgot my PIN.’ Enter your registered email address, and we’ll automatically send you a reminder email with your PIN.

You can also give our Customer Care line a call at 1-877-677-PEEK (7335) and we’d be happy to help.

I’ve lost my Peek. What should I do?

Please give us a call at 1-877-677-PEEK (7335) as soon as you think you may have lost your Peek. To protect your account, we will temporarily suspend your account to prevent any further email from being delivered.

It’s important to note that your current Inbox will remain intact, however. All information that has been delivered to your Peek prior to suspending your account will remain visible.

If after a few days you still haven’t been able to find your Peek and you’d like to replace it, we’ll be happy to help transfer your old accounts to a new device.