Peek User Support

There are 20 characters devoted to the ‘header’ of the message, which is basically the sender’s name. The ‘footer’ (www.getpeek.com) is always included in the first message of a ‘conversation’ to a mobile phone user (a ‘conversation’ is defined as an exchange between a peek user and mobile phone user, and lasts for 36 hours). In subsequent messages of the conversation between the same peek user and mobile user, the footer is only included if there’s room to include it – this persists for the length of the ‘conversation’. If the message is too big to fit into a single text message, the message will be split in two, and the footer will be included in both (since there’s room anyways). When the ‘conversation’ terminates, the rules regarding the first message are repeated, i.e. the footer will again be included on the first message.

Yes! You can send text messages (also known as SMS messages) by following a few easy steps. Peek makes it as easy as sending an email, and there are NO extra charges!

1. Compose a new email.
2. Enter the 10 digit phone number you’d like to message in the ‘To’ field (instead of an email address).
3. Finish writing your message. Make sure you keep it brief since text messages are generally limited to 160 characters by text message carriers.
4. Send.
We’ll convert your email to a cell phone-friendly text message and take care of the rest.

Yes. Your friends will notice that texts from a Peek show up as sent from either a 10-digit number or your email address.  All they have to do is hit “reply” on their phone and their text will be sent straight to your Peek.  In case you’re wondering, even though the 10-digit number looks like a phone number it isn’t your Peek’s permanent number.  Each phone you text from your Peek will show as being sent from a different number.  But once your friend receives a text from you, they should be able to save that number and text you whenever they want.

That’s a tricky one. Your Peek doesn’t have a single 10-digit phone number that you can give to your friends, but when you text a friend from your Peek, they will see it being sent from a 10-digit number. Each time you send that friend a text, it should show as being sent from the same number. Your friend can reply to your text and you’ll get the reply on your Peek. Your friend can also save that number and send you a text later on.

But if you send a text to another friend from your Peek, they may see a different 10-digit number when they receive your text. But they can also reply to and save that number and all messages will make it back to your Peek.

Currently, the only known limitation to the above is if a single phone receives texts from more than 25 different Peeks, but this should be pretty infrequent.

No problem! Since Peek handles text messages by converting to and from emails, you have all the same options for sending texts. Just make sure your recipients – email addresses, phone numbers or both – are separated by a semicolon and they should all receive your message at once!

Make sure that you don’t put a leading ‘1′ in front of the 10 digit phone number, and that the number doesn’t contain any sort of punctuation like dashes, etc. Here are some examples:

Correct: 9175558273

Incorrect: 19175558273

Incorrect: (917) 555 8273

Incorrect: 917-555-8273

If you still aren’t able to send and/or receive text messages, it may be an issue with the network carrier of the phone you are messaging. Nevertheless, please give us a call at 877-677-PEEK and we’ll see what we can do to help!

At this time we don’t support sending text messages to international phones or to five digit phone numbers (also known as ‘short codes’). But we are always looking to improve our service and promise to continue to work on giving you the best email and messaging experience possible. In the meantime, check out some of the cool ways you can use your peek here.

Peek now supports direct texting to the following carriers:

Alltel
AT&T
Boost
Cricket/Leap
MetroPCS
Sprint/Nextel
T-Mobile
Verizon Wireless
Virgin Mobile

Accessible Wireless
Acs Wireless
Acsi Advantage Cellular (Dekalb)
Airadigm (Einstein Pcs)
Airtel Wireless
Alaska Digitel
Alaska Wireless
Amerilink Pcs
Appalachian
Arch Wireless
Arctic Slope
Smart PCS
Bluegrass Cellular
Buffalo Lake Erie
Bug Tussel Wireless L.L.C.
Caprock Cellular Limited Partnership
Carolina West Wireless
CC Communications
CCSYNC
Cell One East Texas
Cellcom
Cellular 29 Plus
Cellular One
Centennial Wireless
Chariton Valley Communications Corp.
Cincinnati Bell
Citizens Mohave
Comscape
Convey Wireless (Telemetrix)
Copper Valley
Coral Wireless
Corr Wireless
Crossroads Wireless
Dobson Cellular Systems, Inc
Douglas Telecommunications
Edge Wireless
Elkhart Telephone Co.
Farmers Mutual Cooperative Telephone Co.
First Cellular Of S. Illinois
Fisher Wireless
Five Star Wireless
Flat Wireless
GCI – General Communications, Inc.
Golden State
Hargray Wireless
Illinois Valley Cellular
Indigo Wireless
Inland Cellular Telephone Co
Integra5
Iowa Wireless Services Lp
James Valley
Kaplan Telephone
Keystone Dba Immix Wireless
Laward Cellular
Leaco
Level 3 Communications
Long Lines Wireless
Lyrix
Mid Rivers Cellular
Mid-Tex Cellular
Mobile Satellite Ventures
MTA Communications
MTPCS
NEP Wireless
Nex-Tech
Northwest Missouri
NPI Wireless (Dobson)
NTCH, Inc. (Cleartalk)
Ntelos, Inc.
Numerex
Oklahoma Western Telephone/Phoenix Communications
Otz
Panhandle Telecommunications Systems
Sotto Wireless
Peoples Cellular
Petrocom
Pine Belt Cellular
Pine Cellular
Pinpoint Wireless
Pioneer Cellular Network Partnership
Plateau
Plateau Wireless
Pocket Communications
Poka Lambro
Public Service Cellular
Revol – Cleveland PCS
Rural Cellular Corp
Sagebrush
Simmetry
Slo Cellular
Smartcall (Get Mobile)
South Canaan
South Central Communications
Southern Linc
Sprocket
SRT Wireless
Suncom (Formerly Triton PCS)
Surewest Wireless
Telepak A.K.A. Cellular South
Thumb Cellular
Ubet
Union
United States Cellular
United Wireless
Viaero Wireless
Weblink
West Central Wireless
Westlink Communications
Wilkes Cellular
XIT Wireless

For carriers not on the above list, texting may still be possible by appending the carrier’s email domain to the number when composing an email (e.g. 5551234567@myboostmobile.com). Click here for a list of carrier domains.