Peek User Support
Choose from the categories to the right to learn all about Peek!
If you can't seem to find the answer to your question, don't forget to check out the Peek Discussion Boards. No question is off limits!
Of course, you can always email us at feedback@nullgetpeek.com or give us a call at 1-877-677-PEEK (7335) between the hours of 9 AM to 9 PM EST, Monday-Friday. We're more than happy to help you out!
Tips & Tricks
YES!
After setting up GoogleVoice, go to Settings > Phones, and uncheck Phone.
Next, go to Settings > Voicemail & SMS > SMS forwarding — make sure your email address is used for forwarding. This email address should be on your Peek.
Text your GoogleVoice number from your Peek.
Give your Google Voice number to people to text to — they have to text you first before you can respond. Voila!
For more info, check out the Board posting.
AskPeek is a free email information service that works with your Peek. Just type your zip or city & state in the subject line of an email and send it to one of the AskPeek email addresses below. You’ll instantly get an email back with the information you want!
weather@askpeek.com - enter zip code or city and state in the subject field to get the forecast
news@askpeek.com - enter CNN, NYT, local, national, or world in the subject field to get news headlines
local@askpeek.com - enter the name of a local business and zip code or city and state in the subject field and we’ll send you a list of addresses and phone numbers
maps@askpeek.com - enter an address in the subject field and we’ll send you a zoomed in and zoomed out map of the location
#1 Moving the cursor. Hold down the Shift key while moving the Scroll Wheel to move your cursor left and right while composing a message — a big help when it comes to typos.
#2 Top & Bottom. It’s a snap to move to the top or bottom of your inbox. Just press the letter T or B while in your Inbox screen. This also works on email messages in newer software versions.
#3 Downloading contacts. If you have a Hotmail, Gmail, AOL or Yahoo account, all you have to do is select “Contacts” from the menu and hit “Download Contacts.” Your email contacts will be downloaded instantly, so next time you’re composing an email and start typing a friend’s name, it will autofill for you.
#4 Text messaging. If you have a Peek Pronto, you can text message anyone by simply typing their 10-digit cell phone number in the “To:” field of an email message. Your friend can reply from their phone and you’ll receive the text reply on your Peek.
#5 Adding email accounts. You can connect up to 5 email addresses to Peek Pronto and 2 to Peek Classic. It’s simple, go to the menu and select Peek Manager –> Email Accounts –> Add account. Takes just a minute.
#6 Resetting Peek. If your Peek has been turned off for awhile (like on a long flight) and you don’t want it to download a ton of old email, you can reset your Peek. Go to Peek Manager –> Device info –> Reset Peek. Caution: Resetting erases all Saved email, Contacts and Accounts, but not billing info.
#7 AskPeek Services. Free email information service from Peek. Just type your zip or city & state in the subject line of an email and send it to one of AskPeek’s addresses: weather@askpeek.com, traffic@askpeek.com, news@askpeek.com, maps@askpeek.com. You’ll get an email back instantly with the info you want!
#8 Referrals Program. For every family member, friend, co-worker or acquaintance you refer to Peek, you will get 1-month of free service when they active their Peek (the new Peekster will get a free month, too)! Just give them your email address to reference when they register (they’ll have to call 877-677-7335 to claim). Get 12 friends to buy a Peek and you’ve got a whole year of free service!
#9 Annual Savings Plan. If saving money is a priority, you can pay $180 up-front for an entire year of unlimited email & texting. That equals to just $15 a month! Call 877-677-7335 to arrange this.
#10 When in doubt, Power Cycle. Just like rebooting a computer, turning your Peek off, then on again is sometimes the easiest way to regain a lost signal or snap out of a receiving delay. If you ever get really stuck, just call us at 877-677-7335 for help, email care@getpeek.com or search the discussion boards.
Happy Peeking!
Peek uses a scroll wheel as its primary means of navigation. The scroll wheel on the right hand side allows you to scroll up and down through folders and menus. Pressing in the scroll wheel brings up the menu and also behaves like an Enter key. The button below the scroll wheel is the Back button. Use the Back button to go back to the previous screen or menu.
Try holding down the Shift Key on your Peek keypad while rolling the Scroll Wheel up and down. This will move your cursor left and right, instead of up and down.
While in your Inbox or another email folder (like Saved), hold down the Shift Key on your Peek keypad while rolling the Scroll Wheel up and down. This will highlight multiple emails at the same time and allow you to delete, move, or mark as (un)read all of them at once!
Yes! You can use the Enter Key and Delete Key to open and delete emails, respectively, without opening the Menu.
Yes – use the ‘T’ and ‘B’ Keys on your Peek keypad to jump to the top and bottom of your Inbox, respectively.
Editing your signature is easy. From ‘Peek Manager,’ select ‘Email Accounts.’ Select ‘Edit account’ from the menu and you can personalize your signature.
Check out our newly launched PeekApps!
–PeekSocial
–PeekMaps
–PeekFeed
–Askpeek services
Other great services:
–Mosio: email ask@mosio.com and their community of researchers will email you back pretty fast
–SnapAsk: email ask@snapask.com for automated stuff like weather, sports scores, flight status, or Wikipedia pages
–rememberthemilk.com: creates a list of tasks, and can email the list or the individual reminders (need 1.08 to be able to add + sign needed for address)
–Ping.fm (http://ping.fm): update blogs and statuses like Twitter, Facebook, Myspace, and Linkedin.
–PageGetter (http://pagegetter.com): email text@pagegetter.com with URL in the subject or body to receive a text version of the requested page.
–PeekToys (http://peektoys.appspot.com)
If you email:
lol@peektoys.appspotmail.com – you get a lolcat!
movie@peektoys.appspotmail.com – put your zipcode in the subject line and get local theaters and movie times!
quote@peektoys.appspotmail.com – stock symbol in the subject line and get back ticker info!
–ENT services
For even more services, check out a list on our boards.
A: Yes, just use the keylock, the button to the left of the space bar, to toggle the security lock on and off. To set up the password on the security lock, just go to Peek Manager and click on Security Lock on the bottom to enter your 4 character security code. Security lock is available on Peeks with software version 1.08 or later.
Yes, just go to Peek Manager where you’ll be able to toggle Airplane Mode on and off. That way, you’ll be able to read your emails and draft replies at your leisure without losing battery due to your Peek constantly looking for reception. Airplane Mode is available on Peeks with software version 1.08 or later.
Just press shift and scroll down with your scroll wheel! You can select up to 50 emails. Once multiple emails are selected, you can move them to the Saved folder or delete them.
A: Just go to Peek Manager > Device Info > SW version and you can check what software version you’re on.
Just check your sent box. If the email is in italics then it’s still pending. If it’s not italicized, then it has been sent!
Yes, definitely! Please check what software version you have for a list of the relevant shortcuts below:
Version 1.04
Folder view:
- Enter key: open selected message
- Delete key: delete selected message
- Shift+scroll: multi-select items
- T, B: top and bottom of Inbox only
Message view:
- Shift+scroll: move cursor left and right
- Hold key: autocaps
Themes:
- Spring (default), Dusk, Tangerine
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Version 1.06
New Features/Enhancements:
-Ability to use both Ring and Vibrate from Sounds and Alerts
Folder view:
-Enter key: open selected message
- Delete key: delete selected message
- Shift+scroll: multi-select items
- T, B: top and bottom of email list, in EVERY email folder
Message view:
- Shift+scroll: move cursor left and right
- Hold key: autocaps
Themes:
- Spring (default), Dusk, Tangerine
————————————————————————————————————————–
Version 1.06
New Features/Enhancements:
- 1 click to view JPEGs when only 1 attachment
- Rapid delete: holding delete, deletes entire word
Folder view:
- Enter key: open selected message
- Delete key: delete selected message
- Shift+scroll: multi-select items
- T, B: top and bottom of email list, in EVERY folder
- Space bar: page down
Message view:
- Shift+scroll: move cursor left and right
- Hold key: autocaps
- N, P: Open next or previous email from view screen
Contacts:
- Jump-to-letter
Themes:
- Slate (default), Spring, Tangerine
————————————————————————————————————————–
Versions 1.08 and 1.09
Features/Enhancements:
- Delete all contacts
- Device security lock
- Continuous envelope LED flashing
- Airplane mode
- Activation tutorial option at registration
- Timestamp reflects Service Provider
- Manual date / time configuration
- Improved server->client compression
Folder view:
- C: compose new
- R, A, F: reply, reply all, forward
- D: delete
- Enter key: open selected message
- Delete key: delete selected message
- Shift+scroll: multi-select items
- T, B: top and bottom of ALL folders
- Shift+space: page up
- Space bar: page down
Message view:
- Shift+scroll: move cursor left and right
- Hold key: autocaps
- N, P: Open newer or previous email from view screen
- T & B: top and bottom of message, respectively
- R, A, F: Reply, reply All, Forward, respectively
- Shift+space bar: page up
- Space bar: page down
- Delete key: delete current and open newer email
- Hold number: symbol (as if you hit the uppercase key and that same number)
Contacts:
- Jump-to-letter
- Space bar: page down
- Shift+space: page up
Themes:
- Slate (default), Spring, Tangerine
